Frequently Asked Questions
Residential Carpet Cleaning
Why should I choose the Big Fish Cleaning and Restoration team?
On top of our team undergoing a highly-respected professional training certification with Reets Drying Academy, we care about our clients. We take pride in performing our services. Our team is reliable, professional, friendly and accountable. Our company treats our employees well because we know that happy employees provide better service. We have to pay the bills but we are not in this for the money. Customer satisfaction is our #1 priority and we want to become your go-to carpet cleaning company.
When can you get me scheduled for a carpet cleaning?
What is the carpet cleaning process?
How long does a professional carpet cleaning service take?
What equipment do you use?
Do you clean tile?
Are carpet cleaning chemicals safe?
How can I prepare for a professional carpet cleaning service?
Do I need to vacuum before a carpet cleaning service?
Does your team move furniture before the carpet cleaning?
How long do the carpets take to dry after cleaning?
Is there an after smell to carpet cleaning?
Do you have a special service for homes with pets?
Are carpet cleaning chemicals pet-safe?
Can you clean pet stains?
Can carpet cleaning kill fleas?
Will carpet cleaning remove pet hair?
Our carpet cleaning service will remove a majority of pet hair build up. However, be aware that pet hair is also collecting in your air duct system and will refilter through your house if not removed properly. If you are interested in learning more about our air duct cleaning service please visit this page.
Can carpet cleaning remove urine smell?
Will stairs and hallways be included in my service?
How do I count the number of rooms I need cleaned?
Examples of rooms include: bedrooms, family rooms, living rooms, playrooms, etc. Please refer to our pricing page to determine the total cost of the service.
Do you guarantee the removal of spots or stains from the carpet?
Commercial Carpet Cleaning
How can I estimate the cost of the carpet cleaning service?
Please visit our pricing page in order to get a cost estimate.
How does the commercial carpet cleaning process work?
What equipment do you use?
Can people be in the space during the carpet cleaning process?
How soon can I schedule my business for a carpet cleaning?
How long does the professional carpet cleaning take?
Can I schedule a cleaning after business hours?
How soon can the carpet be walked on?
Do we need to vacuum before a carpet cleaning?
How can our company prepare for a professional carpet cleaning service?
Can our company be set up on a regular carpet cleaning schedule?
Do you offer discounts if our business schedules regular cleanings?
Air Duct Cleaning
How is air duct cleaning done?
How long does an air duct cleaning take?
What kind of equipment do you use for the cleaning?
How soon can you get me scheduled for a service?
How do I prepare for an air duct cleaning service?
Will the duct cleaning process leave a mess in my home or commercial property?
Is air duct cleaning necessary?
Dryer Vent Cleaning
What is the dryer vent cleaning process?
How long does dryer vent cleaning take?
What kind of equipment do you use?
We take dryer vent cleaning seriously. We don’t use a shop vac with a brush. Our equipment is spendy and industrial-strength. Our cleaning system is produced by Nikro Industries and creates suction up to 80 feet. There is special training involved in operating this equipment. You can be sure it will get the job done.
Will you get rid of birds, squirrels, mice, birds nests in my dryer vent?
Do you repair dryer vents?
Do I need to move things prior to your arrival?
Do you offer discounts for multiple dryer vents?
Water Damage Restoration
What is the water damage clean up process?
How does water damage clean up work?
How much does water damage clean up cost?
What should you do first when your house is flooded?
Does my homeowners insurance cover water damage?
Do you guys offer water cleanup services for leaky pipes or appliances?
Does your team handle the repairs after the water damage is cleaned up?
How long does it take to dry out a flooded house?
How is your team trained to handle water damage clean up?
Our team of technicians is highly trained in both cleaning and water damage extraction, clean up, and restoration. We are certified through a highly-respected state of the art training program: Reets Drying Academy.