Big Fish Cleaning & Restoration (“us”, “we”, or “our”) operates the https://www.bigfishcleaning.com/ website (the “Site”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Site.
Collection of your Personal Information
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
In order to better provide you with products and services offered on our Site, we may collect personally identifiable information, such as your:
- First and Last Name
- E-mail Address
- Phone Number
- Website URL
We may also collect anonymous demographic information, which is not unique to you, such as your:
We collect this information for the purpose of providing our Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Sharing Information with Third Parties
We do not sell, rent or lease our customer lists to third parties.
We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.
We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Big Fish Cleaning & Restoration or the site; (b) protect and defend the rights or property of Big Fish Cleaning & Restoration; and/or (c) act under exigent circumstances to protect the personal safety of users of Big Fish Cleaning & Restoration, or the public.
Tracking User Behavior
We may keep track of the websites and pages our users visit within the Site, in order to determine what Big Fish Cleaning & Restoration services are the most popular. This data is used to deliver customized content and advertising by us to customers whose behavior indicates that they are interested in a particular subject area.
Heatmaps allow us to visualize how users engage with our site. We may use interactive heatmaps of their clicks and actions, recordings of their sessions, and gathering of their words from survey and feedback polls to help us build a strong, data-backed understanding of what exactly people are using the site for, and how they are using it.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by us. This information can include: your IP address (Internet Protocol “IP”), browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Site’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Site and we recommend that you leave them turned on.
You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from us or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from us, you may opt-out of such communications by “replying STOP” or clicking on the “UNSUBSCRIBE” button.
Security of your Personal Information
We secure your personal information from unauthorized access, use, or disclosure. We use the following methods for this purpose:
– SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Changes to this Statement
Big Fish Cleaning & Restoration welcomes your questions or comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at:
Effective as of March 24, 2020